Frequently Asked Questions
How does Second Hand Stuff work?
Second Hand Stuff is a platform that connects trusted sellers with conscious buyers. Sellers list their second-hand items, which are carefully inspected, priced, photographed, and tagged before going on sale. Buyers can browse our curated collection, add items to their cart, and schedule local collection windows.
What makes Second Hand Stuff different?
Unlike other online marketplaces, Second Hand Stuff focuses on unique, 1-of-1 items with a curated selection. We ensure every item is carefully inspected and priced, and we provide a secure local collection process to make shopping convenient and safe.
How long are items reserved in my cart?
Items in your shopping cart are held for 10 minutes. This prevents race conditions when multiple users try to purchase the same unique item. If you don't complete your purchase within this time, the item will become available again.
How do I collect my items?
After completing your purchase, you can schedule a local collection window. We offer scheduled collection times to ensure secure and efficient handling of all items. You'll receive notifications about available collection windows.
Are the items new or used?
All items on Second Hand Stuff are second-hand but carefully inspected and priced. We focus on quality vintage and pre-loved fashion items that have been well-maintained.
What payment methods do you accept?
We accept all major credit and debit cards through our secure payment gateway. All transactions are processed securely with industry-standard encryption.
How do I contact customer support?
You can reach our customer support team through the contact form on our website or by emailing us at support@secondhandstuff.co.za. We aim to respond to all inquiries within 24 hours.
Do you offer returns?
Due to the nature of second-hand items, all sales are final. However, if an item is not as described or has a defect, we will work with both parties to resolve the issue.